Terms & Conditions

Jim’s Garage Doors – Terms & Conditions 

These Terms & Conditions (T&Cs) apply to all installations, servicing, and repairs performed by Jim’s Garage Doors (“the Company”). By accepting a quotation, paying a deposit, or booking any service, the Customer agrees to be bound by these Terms. 

1. General Provisions

• 1.1 Applicability: These T&Cs apply to all services provided by the Company, including all garage door installations performed by Jim’s Garage Doors. 

• 1.2 Quotations: Quotes are valid for 30 days from the date of issue. 

• 1.3 Lead Times: Quoted lead times are estimates only and are subject to product availability and supplier delivery schedules. The Company is not liable for delays caused by third parties. 

• 1.4 Acceptance: Proceeding with a quote or paying a deposit constitutes acceptance of these Terms & Conditions. 

2. Site Readiness and Access

• 2.1 Customer Responsibility: The customer must ensure the installation site is ready, accessible, and safe. 

• 2.2 Definition of “Ready”: A residential site is considered “ready” when: 

• The opening is square, level, fully built, and free of obstructions. 

• The internal garage space is cleared of all vehicles and personal belongings. See the image below. 

• A general power outlet (GPO) must be installed prior to installation if required. Contact the office for placement. 

• 2.3 Non-Ready Site Fee: If the site is deemed not ready or unsafe, a $450 non-ready site fee will apply. This fee must be paid prior to rebooking the work. The Company may request photographic evidence to confirm readiness before a rebooking. 

• 2.4 Security Liability – Pre-Removed Doors: Where the Customer removes an existing garage door, or disables any existing garage security, prior to the Company attending site, the Company accepts no liability for the security of the property in the interim. The Customer accepts all security risk to the premises from the time the existing door or security is removed until installation is complete and the new door is fully operational. 

3. Rescheduling and Cancellations

• 3.1 Notice Requirement: A minimum of 48 hours’ notice is required to reschedule or cancel an installation. 

• 3.2 Late Changes: Changes made within 48 hours of the scheduled time may incur the $450 non-ready site fee. 

• 3.3 Order Cancellation Fee: Orders cancelled after a deposit has been paid may be subject to a cancellation fee, equivalent to the non-recoverable cost of materials ordered and/or custom fabrication, which may be up to the full deposit amount. 

• 3.4 Conduct: Aggressive, abusive, or threatening behaviour towards Company staff may result in the immediate termination of the contract and forfeiture of any deposit paid. 

4. Damage to Structure or Services

The Company takes every care during installation and service. However, the Company is not responsible for: 

• 4.1 Surface Damage: Cracking, chipping, or damage to render, plaster, brickwork, or masonry where surfaces are brittle, unstable, or otherwise unfit for fixing. 

• 4.2 Undisclosed Services: Damage to hidden or concealed services (electrical, plumbing, data, steelwork, etc.) not disclosed or visible at the time of installation. 

• 4.3 Customer Warrant: By accepting these terms, the Customer warrants that they have disclosed all known hidden services, pipes, cables, or embedded steelwork in the vicinity of the installation area. If the Company encounters and damages an undisclosed or concealed service, the Customer shall bear all costs of repair and any resulting site damage. 

5. Installation Standards

• 5.1 Compliance: All work is carried out to manufacturer specifications and Australian Standards. 

• 5.2 Additional Works: If additional works are required due to unforeseen site conditions or incorrect measurements, these may be charged separately and discussed with the Customer before proceeding. 

• 5.3 Manual Locks: Manual locks will not be fitted to doors supplied with an automatic opener. 

6. Warranty and Maintenance

• 6.1 Product Warranty: Manufacturer warranties apply to all products installed, provided they are used and maintained as intended. 

• 6.2 Workmanship Warranty: The Company provides a 12-month workmanship warranty on the labour performed from the date of installation. 

• 6.3 Warranty Voidance: Any unauthorised modification, repair, or tampering may void the warranty. 

• 6.4 Customer Maintenance: The Customer is responsible for performing routine servicing as per the manufacturer’s instructions (typically annually for residential doors). Failure to adhere to recommended servicing may void the warranty. 

• 6.5 Cosmetic and Defect Exclusions: The following are not classed as defects and are not covered under warranty: (a) colour variation or blemishes that cannot be seen from a distance of approximately 3 metres in normal light conditions; (b) oil canning, being a natural rippling effect in the surface of steel panels, particularly on smooth finishes; (c) gaps around the door where the wall or floor is uneven or irregular, or where surround and floor seals are affected by wall or floor condition; (d) minor paint rub occurring between panel joins on sectional and roller doors; and (e) cosmetic warranty is limited to the front face of the door only. The Company reserves the right to rectify minor scratching or buffing occurring during manufacture or installation with manufacturer-specified touch-up paint, rather than panel replacement. 

7. Payment Terms

• 7.1 Deposit: A 60% deposit is required to confirm your order and for materials to be ordered. 

• 7.2 Balance: The remaining 40% balance, together with cleared funds, is due no later than 24 hours prior to the scheduled installation, unless otherwise agreed in writing between both parties. 

• 7.3 Late Payment: Failure to pay by the required time, or to communicate an agreed suitable payment arrangement, may result in the installation being rescheduled and additional charges, including the non-ready site fee, applying. 

• 7.4 Title: Goods remain the property of the Company until paid for in full. 

• 7.5 Methods: Accepted payment methods include: Direct bank transfer, Credit card (surcharges may apply depending on the card type; AMEX is not accepted), and Zip Pay (up to $2,000). 

• 7.6 Overdue Payment and Storage Levy: A levy of 10% per month will apply to the outstanding order value for overdue payments, and/or for the storage of incomplete or uncollected orders, where the Customer has been given 30 days’ notice of the amount owing or the availability of goods for collection. 

8. Liability

• 8.1 Exclusions: The Company accepts no liability for: 

• Existing structural defects or faults in the property. 

• Delays or damage caused by interference from other trades. 

• Any indirect or consequential loss, including but not limited to loss of income, profit, or business interruption. 

• Damage or loss caused by the operation of the door or opener by any device, electronic or otherwise, that was not supplied or installed by the Company. 

• Any cracking or collapse of rendered, masonry, or other surfaces, or any weakening or collapse of the structure to which the product is affixed, occurring during or after installation, other than as a direct result of the Company’s negligence. 

• 8.2 Limitation: Liability is limited to the repair or replacement of goods/services supplied by the Company, as required under Australian Consumer Law (ACL). 

9. Service, Repair, and Call-Outs

• 9.1 Standard Call-Out Fee: All service and repair requests are subject to a minimum call-out and diagnostic fee $180, inclusive of GST, which covers travel and the first 60 minutes of on-site time. This fee is non-refundable. 

• 9.2 Scope of Repair Quote: Any quote provided for repair work is based on the visible or diagnosed fault at the time of inspection. If additional or hidden faults are discovered during the repair process, the Company reserves the right to revise the final cost upon notification to the Customer. 

• 9.3 Payment for Repairs: Payment for all repair work, parts, and the associated call-out fee is due upon completion of the repair. 

10. Commercial and Industrial Doors

• 10.1 Scope of Commercial Work: Any installation, servicing, or repair of doors designated for commercial, industrial, or high-cycle use is subject to these additional conditions, which take precedence over general residential terms where a conflict exists. 

• 10.2 Site Safety and Compliance: The Customer is responsible for ensuring compliance with all relevant Western Australian Work Health and Safety (WHS) regulations. This includes: 

• Providing a site contact to complete any mandatory site induction for Company personnel prior to work commencement. 

• Providing access to all necessary site documentation, including but not limited to, relevant Safe Work Method Statements (SWMS). 

• Ensuring the work area is secured and cordoned off from unauthorized access during installation and service. 

• 10.3 Commercial Warranty and Maintenance: Due to the high-cycle nature of commercial doors, the manufacturer’s warranty on commercial products is conditional upon strict adherence to a periodic maintenance schedule. The Customer is required to undertake a full professional service by Jim’s Garage Doors, or an approved provider, at a minimum of every 12 months or as specified by the manufacturer, whichever is sooner. Failure to adhere to this schedule will immediately void all workmanship and manufacturer warranties. 

• 10.4 Liability and Access (Commercial): The Company accepts no liability for loss of income, business interruption, or consequential financial losses arising from delays, installation, or servicing faults on commercial premises. The Customer must also ensure suitable access to water and restroom facilities for the Company’s personnel on commercial sites.